Shipping Policy
Last Updated: September 29, 2026
Thank you for shopping with Saphire’s Toys. We know privacy, discretion, and reliable delivery are especially important when ordering personal and intimate products online.
This Shipping Policy explains how we process and ship orders placed through the Saphire’s Toys website.
Order Processing
Orders are processed after payment has been successfully authorized.
Processing time is separate from shipping/transit time.
Orders placed on weekends, holidays, or outside normal business processing periods may begin processing on the next applicable business day.
Processing times may be longer during holidays, sales, promotional events, periods of unusually high order volume, or circumstances outside our reasonable control.
Shipping Rates
Available shipping methods and applicable shipping charges are displayed during checkout based on the order and delivery information provided.
Orders that qualify for a free-shipping promotion or threshold will have the applicable free-shipping option displayed during checkout when eligibility requirements are met.
Shipping promotions and thresholds may change from time to time.
Shipping Address
Customers are responsible for providing a complete and accurate shipping address at checkout.
Please review your shipping information carefully before submitting your order.
If you notice an error in your shipping address, contact Saphire’s Toys as soon as possible.
We cannot guarantee that an address can be changed after an order has entered processing or has been transferred to a shipping carrier.
Saphire’s Toys is not responsible for delivery delays, failed deliveries, or additional shipping costs resulting from an incorrect or incomplete address provided by the customer.
Shipping Confirmation and Tracking
When tracking information is available, customers may receive a shipping confirmation containing tracking details after the order has been prepared for shipment.
Tracking information may require additional time to update after the carrier receives the package.
Estimated Delivery Times
Any delivery dates or transit times displayed during checkout, provided in tracking information, or communicated by Saphire’s Toys are estimates unless expressly guaranteed.
Actual delivery time may vary based on destination, carrier operations, weather, holidays, transportation disruptions, and other circumstances outside our reasonable control.
Carrier Delays
Once a package has been transferred to the shipping carrier, its transportation and delivery are subject to the carrier's operations.
Saphire’s Toys cannot guarantee carrier delivery dates and is not responsible for delays caused by circumstances outside our reasonable control.
If your tracking information shows an unusual or significant delay, please contact us so we can help determine the appropriate next steps.
Lost Packages
If tracking information indicates that your package may be lost in transit, please contact Saphire’s Toys.
We may ask you to allow an appropriate amount of time for the carrier to complete its delivery process or investigation before a replacement, refund, or other resolution can be considered.
Resolutions will depend on the circumstances of the shipment and available carrier information.
Packages Marked Delivered
If tracking shows that your package was delivered but you cannot locate it, please:
If you still cannot locate the package, contact Saphire’s Toys so we can review the available shipping information and help determine the appropriate next steps.
A carrier's “delivered” status does not automatically determine the outcome of every claim; situations will be reviewed based on the available information.
Returned-to-Sender Packages
Packages may be returned to us because of an incorrect or incomplete address, failed delivery attempts, refusal, or other carrier-related reasons.
If an order is returned to Saphire’s Toys, we will review the circumstances and contact the customer regarding available options.
Additional shipping charges may apply if the package must be shipped again because of an incorrect address or another issue not caused by Saphire’s Toys.
Damaged Packages or Incorrect Items
Please inspect your order promptly after delivery.
If your order arrives damaged or contains an incorrect item, contact Saphire’s Toys as soon as possible.
Please retain the product, original packaging, shipping materials, and shipping label while the issue is being reviewed.
We may request photographs or other information to document damage or verify an incorrect shipment.
Please do not use a product that appears damaged or defective.
Discreet Packaging
We understand the importance of privacy when ordering personal and intimate products.
Saphire’s Toys makes reasonable efforts to package orders discreetly. External shipping packaging is intended to protect your privacy while your order is in transit.
Carrier labels and other information required to process and deliver a shipment will still appear on the package as necessary.
Order Changes and Cancellations
If you need to change or cancel an order, contact Saphire’s Toys as soon as possible.
We cannot guarantee changes or cancellations once processing has begun.
Once an order has shipped, it cannot be canceled and will be subject to our applicable Returns & Refunds Policy.
Shipping Restrictions
We reserve the right to restrict shipment of certain products to locations where shipping, sale, possession, or delivery is prohibited or restricted.
Customers are responsible for complying with applicable local laws concerning products purchased through our website.
If we determine that we cannot legally or reasonably ship an item to the address provided, the affected item or order may be canceled and appropriately refunded.
Returns
Shipping a product back to Saphire’s Toys does not automatically qualify it for a refund.
All returns must comply with our Returns & Refunds Policy, including applicable authorization, condition, hygiene, and time requirements.
Questions About Your Shipment
If you have questions about an order or shipment, please contact Saphire’s Toys using the customer-service information provided on our website.
Please have your order number available so we can assist you more efficiently.
Saphire’s Toys Inc.
Chicago, Illinois
Website: www.saphirestoys.com
Thank you for shopping with Saphire’s Toys. We know privacy, discretion, and reliable delivery are especially important when ordering personal and intimate products online.
This Shipping Policy explains how we process and ship orders placed through the Saphire’s Toys website.
Order Processing
Orders are processed after payment has been successfully authorized.
Processing time is separate from shipping/transit time.
Orders placed on weekends, holidays, or outside normal business processing periods may begin processing on the next applicable business day.
Processing times may be longer during holidays, sales, promotional events, periods of unusually high order volume, or circumstances outside our reasonable control.
Shipping Rates
Available shipping methods and applicable shipping charges are displayed during checkout based on the order and delivery information provided.
Orders that qualify for a free-shipping promotion or threshold will have the applicable free-shipping option displayed during checkout when eligibility requirements are met.
Shipping promotions and thresholds may change from time to time.
Shipping Address
Customers are responsible for providing a complete and accurate shipping address at checkout.
Please review your shipping information carefully before submitting your order.
If you notice an error in your shipping address, contact Saphire’s Toys as soon as possible.
We cannot guarantee that an address can be changed after an order has entered processing or has been transferred to a shipping carrier.
Saphire’s Toys is not responsible for delivery delays, failed deliveries, or additional shipping costs resulting from an incorrect or incomplete address provided by the customer.
Shipping Confirmation and Tracking
When tracking information is available, customers may receive a shipping confirmation containing tracking details after the order has been prepared for shipment.
Tracking information may require additional time to update after the carrier receives the package.
Estimated Delivery Times
Any delivery dates or transit times displayed during checkout, provided in tracking information, or communicated by Saphire’s Toys are estimates unless expressly guaranteed.
Actual delivery time may vary based on destination, carrier operations, weather, holidays, transportation disruptions, and other circumstances outside our reasonable control.
Carrier Delays
Once a package has been transferred to the shipping carrier, its transportation and delivery are subject to the carrier's operations.
Saphire’s Toys cannot guarantee carrier delivery dates and is not responsible for delays caused by circumstances outside our reasonable control.
If your tracking information shows an unusual or significant delay, please contact us so we can help determine the appropriate next steps.
Lost Packages
If tracking information indicates that your package may be lost in transit, please contact Saphire’s Toys.
We may ask you to allow an appropriate amount of time for the carrier to complete its delivery process or investigation before a replacement, refund, or other resolution can be considered.
Resolutions will depend on the circumstances of the shipment and available carrier information.
Packages Marked Delivered
If tracking shows that your package was delivered but you cannot locate it, please:
- Check the delivery area around your residence or building.
- Check with household members, neighbors, building staff, or others who may have accepted the package.
- Verify that the shipping address entered on your order was correct.
- Review the carrier's tracking information for delivery details.
- Contact the shipping carrier when appropriate.
If you still cannot locate the package, contact Saphire’s Toys so we can review the available shipping information and help determine the appropriate next steps.
A carrier's “delivered” status does not automatically determine the outcome of every claim; situations will be reviewed based on the available information.
Returned-to-Sender Packages
Packages may be returned to us because of an incorrect or incomplete address, failed delivery attempts, refusal, or other carrier-related reasons.
If an order is returned to Saphire’s Toys, we will review the circumstances and contact the customer regarding available options.
Additional shipping charges may apply if the package must be shipped again because of an incorrect address or another issue not caused by Saphire’s Toys.
Damaged Packages or Incorrect Items
Please inspect your order promptly after delivery.
If your order arrives damaged or contains an incorrect item, contact Saphire’s Toys as soon as possible.
Please retain the product, original packaging, shipping materials, and shipping label while the issue is being reviewed.
We may request photographs or other information to document damage or verify an incorrect shipment.
Please do not use a product that appears damaged or defective.
Discreet Packaging
We understand the importance of privacy when ordering personal and intimate products.
Saphire’s Toys makes reasonable efforts to package orders discreetly. External shipping packaging is intended to protect your privacy while your order is in transit.
Carrier labels and other information required to process and deliver a shipment will still appear on the package as necessary.
Order Changes and Cancellations
If you need to change or cancel an order, contact Saphire’s Toys as soon as possible.
We cannot guarantee changes or cancellations once processing has begun.
Once an order has shipped, it cannot be canceled and will be subject to our applicable Returns & Refunds Policy.
Shipping Restrictions
We reserve the right to restrict shipment of certain products to locations where shipping, sale, possession, or delivery is prohibited or restricted.
Customers are responsible for complying with applicable local laws concerning products purchased through our website.
If we determine that we cannot legally or reasonably ship an item to the address provided, the affected item or order may be canceled and appropriately refunded.
Returns
Shipping a product back to Saphire’s Toys does not automatically qualify it for a refund.
All returns must comply with our Returns & Refunds Policy, including applicable authorization, condition, hygiene, and time requirements.
Questions About Your Shipment
If you have questions about an order or shipment, please contact Saphire’s Toys using the customer-service information provided on our website.
Please have your order number available so we can assist you more efficiently.
Saphire’s Toys Inc.
Chicago, Illinois
Website: www.saphirestoys.com
