Returns & Refunds Policy
Last Updated: September 29, 2026
At Saphire’s Toys, customer satisfaction, health, and safety are important to us. Because many of the products we sell are intimate or personal-use items, special return requirements apply.
14-Day Return Period
Eligible return requests must be made within 14 days of delivery.
To qualify for a return, the product must be:
Intimate and Personal-Use Products
For health, hygiene, and safety reasons, opened, used, worn, or unsealed intimate and personal-use products cannot be returned.
Once a hygiene or manufacturer seal has been broken, the product is no longer eligible for return unless otherwise required by applicable law.
Damaged, Defective, or Incorrect Items
Please inspect your order when it arrives.
If your order arrives damaged, defective, or contains an incorrect item, contact Saphire’s Toys as soon as possible after delivery.
Please include your order information and, when appropriate, photographs showing the problem so we can evaluate the issue.
If we determine that an item arrived damaged or incorrect due to an error on our part, we will provide instructions regarding the appropriate resolution.
Certain product defects may also be subject to the manufacturer's warranty or support policy.
Starting a Return
Before returning any merchandise, please contact Saphire’s Toys customer support for return authorization and instructions.
Do not send an item back without first contacting us.
Unauthorized returns may not be accepted.
Once an authorized return is received, we will inspect the merchandise to verify that it meets the requirements of this policy.
Return Shipping
Customers are responsible for return-shipping costs for approved standard returns unless the return resulted from an error by Saphire’s Toys or the item arrived damaged or incorrect.
We strongly recommend using a trackable shipping method. Saphire’s Toys cannot guarantee receipt of a return package that cannot be tracked.
Refunds
Once an eligible return has been received and inspected, we will notify you regarding the status of your refund.
Approved refunds will generally be issued to the original payment method.
Your bank, credit-card company, or payment provider may require additional processing time before the refund appears in your account.
Original shipping charges are not refundable unless the return resulted from an error by Saphire’s Toys or otherwise required by applicable law.
Final-Sale and Non-Returnable Items
Products that have been opened, used, worn, unsealed, or otherwise rendered unsuitable for resale for health or hygiene reasons are final sale and cannot be returned unless otherwise required by applicable law.
Any merchandise specifically identified as Final Sale at the time of purchase is also not eligible for return, except where required by law.
Order Cancellations
If you need to cancel an order, contact us as soon as possible.
We cannot guarantee that an order can be canceled once processing or fulfillment has begun. Orders that have already shipped cannot be canceled and will be subject to the applicable return requirements above.
Questions
If you have questions about a return, refund, damaged product, or order, please contact Saphire’s Toys through the customer-service information provided on our website.
Saphire’s Toys Inc.
Chicago, Illinois
Email: info@saphirestoys.com
Website: www.saphirestoys.com
At Saphire’s Toys, customer satisfaction, health, and safety are important to us. Because many of the products we sell are intimate or personal-use items, special return requirements apply.
14-Day Return Period
Eligible return requests must be made within 14 days of delivery.
To qualify for a return, the product must be:
- Unused
- Unopened
- Unworn, when applicable
- In its original packaging
- Fully sealed with all original seals intact
- In the same condition in which it was received
Intimate and Personal-Use Products
For health, hygiene, and safety reasons, opened, used, worn, or unsealed intimate and personal-use products cannot be returned.
Once a hygiene or manufacturer seal has been broken, the product is no longer eligible for return unless otherwise required by applicable law.
Damaged, Defective, or Incorrect Items
Please inspect your order when it arrives.
If your order arrives damaged, defective, or contains an incorrect item, contact Saphire’s Toys as soon as possible after delivery.
Please include your order information and, when appropriate, photographs showing the problem so we can evaluate the issue.
If we determine that an item arrived damaged or incorrect due to an error on our part, we will provide instructions regarding the appropriate resolution.
Certain product defects may also be subject to the manufacturer's warranty or support policy.
Starting a Return
Before returning any merchandise, please contact Saphire’s Toys customer support for return authorization and instructions.
Do not send an item back without first contacting us.
Unauthorized returns may not be accepted.
Once an authorized return is received, we will inspect the merchandise to verify that it meets the requirements of this policy.
Return Shipping
Customers are responsible for return-shipping costs for approved standard returns unless the return resulted from an error by Saphire’s Toys or the item arrived damaged or incorrect.
We strongly recommend using a trackable shipping method. Saphire’s Toys cannot guarantee receipt of a return package that cannot be tracked.
Refunds
Once an eligible return has been received and inspected, we will notify you regarding the status of your refund.
Approved refunds will generally be issued to the original payment method.
Your bank, credit-card company, or payment provider may require additional processing time before the refund appears in your account.
Original shipping charges are not refundable unless the return resulted from an error by Saphire’s Toys or otherwise required by applicable law.
Final-Sale and Non-Returnable Items
Products that have been opened, used, worn, unsealed, or otherwise rendered unsuitable for resale for health or hygiene reasons are final sale and cannot be returned unless otherwise required by applicable law.
Any merchandise specifically identified as Final Sale at the time of purchase is also not eligible for return, except where required by law.
Order Cancellations
If you need to cancel an order, contact us as soon as possible.
We cannot guarantee that an order can be canceled once processing or fulfillment has begun. Orders that have already shipped cannot be canceled and will be subject to the applicable return requirements above.
Questions
If you have questions about a return, refund, damaged product, or order, please contact Saphire’s Toys through the customer-service information provided on our website.
Saphire’s Toys Inc.
Chicago, Illinois
Email: info@saphirestoys.com
Website: www.saphirestoys.com
